All web-to-print orders paid via PayPal rely on a confirmation sent back to us from PayPal. It appears they stopped sending them about 20 hours ago.

Their system status update isn’t very specific, but lots of other sites posted similar notes.

Looks like their problems started on Jan 27 and are continuing.

Notification: Some impact to PayPal API – Jan 28

Update 4: Issue in receiving Instant Payment Notifications (IPNs) – Jan 27

Follow-up: Major Impact to Express Checkout, PayPal APIs, Virtual Terminal, and Website Payments Pro Payflow Edition (PayPal Payments Pro in US) – Jan 27

Web-to-print orders are being processed, but not released for download or moved into ToPrint folder without the payment confirmation from PayPal.

Web-to-print orders that do not require a PayPal payment are not affected.

We noticed that the overall ordering volumes are down in the USA. There are several possible reasons:

1. The presidential elections. They hurt business.

2. We had about 8 hours of downtime due to Amazon Web Services failure.

3. Sandy

European and other volumes are on the up.

Amazon is having problems with their storage system in N. Virginia data center, where most of our instances are located. It’s been going on for the last couple of hours and we hope they are fixing it.

In the meantime the site is down.

We are started relocation to a new zone, but it will take few more hours and result in some data loss. The recent transaction are likely to be missing.

We have just fixed a problem with one of the servers that affected web-to-print file generation.

A lot of web-to-print orders were coming through without the files and had to be regenerated. Sometimes the regeneration failed too if it hit the same faulty server.

We fixed the problem. Please, click on Generate files in the order details they are missing and they should appear. Email us immediately if they don’t.

Magento has a bug where it doesn’t copy over the existing profiles after an upgrade to version 1.7.

Follow these instructions to manually insert the necessary code via Magento admin interface and restore your web-to-print import functionality.

ZetaPrints web-to-print templates synchronization

<action type="webtoprint/templates-synchronization" method="parse" />
<action type="webtoprint/products-updating" method="map" />

ZetaPrints web-to-print catalogues creation

<action type="webtoprint/catalogues-creation" method="parse" />

ZetaPrints virtual products creation

<action type="webtoprint/products-creation" method="map" product-type="virtual" />

ZetaPrints simple products creation

<action type="webtoprint/products-creation" method="map" product-type="simple" />

Someone pressed a wrong button a few minutes ago, ignored the warning and pressed OK to confirm.

As a result, all printer payments are showing as ’2012-08-10′. We are working on restoring the data from a backup.

We are having significant networking problems with patchy packet loss resulting in dropped connections and pages not loading fully. Our magento users are not affected as much because their users see only the magento site, but the problems communicating with ZetaPrints remain nonetheless.

We are trying to resolve the problem with Amazon Web Services at the moment. Unfortunately there is not much we can do.

There are reports of multiple orders being placed by users because they get no response to pressing the Order button. Please, let us know if you were affected and we’ll adjust the billing.

We’ve just rolled out an update to allow EPS file upload via Magento. No change is needed to the Magento end.

Possible issues with EPS files

Some EPS files cannot be processed. Please, email them to us for analysis.

You need to make sure that your server has the right MIME type set up for EPS files. Contact your system administrator or the hosting support if the MIME type is not set. It should be application/postscript.

We introduced a new feature to the web-to-print text field editor that allows you to set a text field to automatically trim down any extra empty spaces from the user input. Read the rest of this entry »

We added a new feature to our web-to-print extension for Magento that allows order confirmation emails sent to customers to contain preview images of their orders. Read the rest of this entry »