PDF, JPG and other print-ready files for orders older than a few days were showing as missing for quite a few orders.
The files were there all the time, but a bug was preventing their download.
Fixed now.
Our servers have been going red-hot for a few days now due to increase in traffic. Everyone’s catching up on the lost time during the festive break. It would be all good if we could cope with it. Turns out our very scalable architecture has a little weak link in form of file replication and back ups. We made big changes to it over the New Year with a few hick-ups and stumbles, but it’s all settled now.
The problem arose when we started scaling the number of servers. It simply started choking up on cross-machine traffic and all the negotiations which file goes where. So adding more servers doesn’t add to better performance.
It is completely unacceptable and we are working on a fix, which may take a day or two to roll out. There will be brief outages few minutes long as servers are brought down for updates.
It’s a big FAIL for us, no excuses here.
Bah!
See comments for updates on the progress.
We noticed that if a PayPal or some other hosted gateway payment is canceled Magento still goes through the checkout, but leaves the web-to-print order as “pending”. The problem is that our web-to-print code doesn’t differentiate by status – anything that goes through the checkout is processed by ZP, PDF files generated and the billing flag is set.
We cannot charge customers for web-to-print orders they don’t need, so an update is coming in the next few days. See our issue tracking for more details.
The other option is to install an SSL certificate and process credit cards right on your website.
Contact us if your web-to-print site is being affected by this issue. We should be able to remove those web-to-print orders from your billing. This was never our intention to charge for unpaid orders.
Our web-to-print extension for Magento was tested fully compatible with the latest release of Magento ver. 1.6.2.0. You should have no problems upgrading your web-to-print Magento store.
These extensions were also confirmed to be compatible with Magento ver. 1.6.2.0:
Should any problems occur, don’t hesitate to contact our support service.
We’ve released a new stable version of our web-to-print extension for Magento. The release holds important fixes and we strongly recommend upgrading, specially if you don’t have our new fancy image editor in your web-to-print store yet.
Note. The release is compatible with the latest Magento 1.6.1 storefront.
Should any problems occur, don’t hesitate to contact our support service.
Our email server IP address was blacklisted for about 2 hours for no apparent reason. We didn’t get any explanation, but it seems to be back to normal now.
Please, check your web-to-print orders on the site to make sure you didn’t miss anything.
We will be releasing the latest beta version of our web-to-print extension for Magento some time this week.
The release has important fixes. We strongly recommend upgrading, specially if you don’t have our new fancy image editor in your web-to-print site.
Don’t be shy to ask for help with the upgrade if you are an existing paying customer.
Happy 2012, a year of Dragon. We caught it’s flaming breath early on and got a bit scorched. In other words, the system went down on 1 Jan morning and stayed down for 21 hours while everyone was happily drinking / sleeping / diving /skying, or whatever our guys were doing while the DB server was trying to restart itself.
We know that the DB server stopped working after a successful backup. Just stopped. No errors, no messages in any logs – the process got terminated. The monitoring s/w was programmed to restart the server, but MS SQL wouldn’t start.
It was started manually many hours later without a hitch. That’s as much as we know for now.
Not a good look at all to start a year like this. Please, let us know if your site was negatively affected.
We’ve updated the compatibility of our Order Approval extension and its latest release (0.2.0.0beta1 ) is compatible with Magento v.1.6.1.
This extension allows you to organize an approval process in a Magento store and prevent certain customers from checking out until their orders are approved by a nominated approver.
The store administrator nominates one approver per customer. After that, any purchases made by a customer with an approver have to go through an additional approval step. Any items can be added to cart, but only approved items can be checked out.
When a customer tries to checkout, the extension checks for any new unapproved items and sends an email to the nominated approver. The approver can log in, view the list of items and approve the purchase.
Customers without a nominated approver can check out as usual.
The extension remains fully compatible with our web-to-print extension for Magento.
Some of our clients do tend to stand out in the web-to-print crowd, www.eprinting.cl is a good example. These guys give a good demonstration of how far one can take our web-to-print service and take advantage of all its features.
Their site is fully localized for the Spanish market in Chile. This is one of the languages that our web-to-print extension for Magento comes pre-translated with. You can translate your store into any language.
These guys obviously made the right choice when they decided to go with a Magento based web-to-print store. Magento’s powerful eCommerce storefront comes packed with tons of features and is extensively supported by numerous third-party extensions, such as our own. On top of all, the looks of a Magento store can be completely customized by integrating custom themes.
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