Service outage

06/06/2007

We had an unexpected service outage today caused by a human error.

There was some misunderstanding between Zetaprints and our hosting company. As a result our computers were pulled off the racks, packed up and left for a courier company to pick up for shipping to the new data center. Another local outage disconnected the office from the Internet.

It took about an hour to figure out what happened. reverse the situation and plug everything back in.

I personally apologise for the downtime, which was pretty much caused by my confusing instructions to the hosting company.

Unfortunately, there will be another outage later today when we do switch the IP address to the new data center. It’s hard to predict how long the outage will last. The timing will depend on propagation of DNS information, which is beyond anyone’s control. There will be a notification screen to inform the users of the situation.
The worst case scenario can be several hours and will probably affect European and U.S. customers from around the East Coast.

Cheers,
Max

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