Service disruption possible

28/11/2007

A large and important upgrade is coming up at approximately 17:00 – 19:00 GMT (London, UK) time on 28 Nov. A short disruption for up to 15 minutes is possible to upgrade and restart all machines in the cluster as they all have to be upgraded simultaneously.
We apologise for the disruption, but this update has important bug fixes and a new automated billing system.

Bug fixes

It was possible for customers to download output files without actually paying for them. We believe the number of orders being cheated this way is tiny, it is still unacceptable.
Multiple user interface improvements and fixes.

Billing rules formalised

ZetaPrints fundamental rule is “No order – no charge. The printer pays when they get business”.
This is a bit hard to determine if an order resulted in a “business” or not from our end, but after extensive consultations with customers we arrived at a clear formula what is billable , what’s not:
– any orders for password-protected templates are billable when the order is placed
– any orders for public templates are billable when any of the output files is downloaded
There is a new interface to see a list of billable orders for the current month and past 6 months.
Read more in a new post on Billing rules in the help section.

One Response to “Service disruption possible”

  1. Update completed « From Web-to-Print and everything in between Says:

    […] Filed under: Printer update history — webtoprint @ 9:47 pm The update took place this morning with downtime of approximately 5 minutes. There was minimal customer […]

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