We are moving servers around. It’s a bit painful on a live system, but once completed it will be worth a few minutes of downtime. We are adding more redundancy and more processing power, not just upgrading h/w.
We had an embarrassing 15 minute long downtime when a directory with critical files got wrong security settings and took that long to locate the problem and run an update.
Looks like we are going to have another 10 to 20 minutes of downtime now to do some more maintenance. Feel free to email your frustration to email@example.com. We’ll think of a compensation for the losses and discomfort.
Update: the downtime was 20 minutes. Approximately 20 users were cut off. The service should be back to normal. If you experience any problems with performance or error messages, please, email firstname.lastname@example.org for assistance.