If you download a web-to-print order as CDR and the file is empty it’s because the file is in X4 format and you are trying to open it in X3.

Your options:

1. Open the file in X4
2. Buy X4 and open the file in X4
3. Try to regenerate the order files
4. Send us the link to the order and we’ll convert it for you

Only a few orders should be affected, but if you do get one like this, please, send us a link anyway.