If you download a web-to-print order as CDR and the file is empty it’s because the file is in X4 format and you are trying to open it in X3.
- Open the file in X4
- Buy X4 and open the file in X4
- Try to regenerate the order files
- Send us the link to the order and we’ll convert it for you
Only a few orders should be affected, but if you do get one like this, please, send us a link anyway.