A web-to-print update rolled out some time on Friday night (GMT) affected old templates with different files for printing/preview templates.
The printing templates were ignored and the preview templates used instead. All sorts of consequences for affected customer. We have just fixed the bug.
Our apologies. The developer who made the oversight was told to follow the proper development/testing procedure and the senior management was sent outside to sweep the pavement as a punishment. Everyone says “sorry.
Please, check your files and click on Generate file again to correct the output.