Missing files in web-to-print orders

19/09/2012

We have just fixed a problem with one of the servers that affected web-to-print file generation.

A lot of web-to-print orders were coming through without the files and had to be regenerated. Sometimes the regeneration failed too if it hit the same faulty server.

We fixed the problem. Please, click on Generate files in the order details they are missing and they should appear. Email us immediately if they don’t.

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