Deleted orders are removed permanently

Orders sitting in DELETED folder are retained for 6 months or less. Orders from other folders are retained for a minimum of 6 months. Read more in a new help post.
You can set a different retention period per catalog.

Restore default preview

You can restore the original preview image with one click.

We were alerted by several customers that some paid orders are sitting in “unpaid”.
It appears we didn’t get notifications from PayPal. Not really blaming them for this as it could be a communication problem or something at our end.

Please, check your recent payments for any “orphans” and try to match to unpaid orders. Email admin@zetaprints.com with OrderID and PayPal transaction ID.

Changes coming to payments system today

We are making changes to how users make payments:

• PayPal will open in the same window, not in a new one
• All PayPal transactions will be recorded in the order details, including REFUNDED, PENDING, etc.
• Users should see the transaction status by the time they return back to the site from PayPal

Payments from printers

Your home page will change from the dashboard to BILLING if you have outstanding invoices from ZetaPrints. The system may pop up the BILLING page at random if your payment is outstanding for more than 20 days. Please, contact us if you think your account should not be charged or if the billing is incorrect.
Alternative payment methods are available, but the BILLING page may still pop up until the payment is cleared.

Trial users

Trial customers still get billed, but we will wave the fees if you contact us. There is no time limit to the trial period. We consider it over when you start taking real orders.

Corel released SP2 for Corel Graphics Suit X3.

The Service Pack has some improvements for importing/exporting files and other minor issues.

You can download the service pack here: http://www.corel.com/servlet/Satellite/us/en/Content/1157481830155?pid=1166553954992

Make sure you already have SP1 installed. If not, download it here:
http://www.corel.com/servlet/Satellite?c=Content_C1&cid=1153321224268&lc=en&pagename=CorelCom/Layout&pid=1151092456309

Please, let us know if you have any issues with installing this or another service pack for your Corel software.

Our customers are probably used to a very personal service and individual update notifications, but this is to change to a simpler way of keeping everyone informed.
From now on, you will see a news column on your home page with important updates and notifications. The homepage itself had a makeover to turn it into a more useful dashboard with a snapshot of your current activities.
The news column can be temporarily hidden from view until there is something new you haven’t read. Just click “Hide” at the bottom of the column.

Please, report any issues with the update immediately using the feedback form on the page. Your general feedback about the makeover is very welcome. There is a bit more coming over the next couple of days. The roll-out will be gradual to avoid any disruption. The changes mainly relate to the administration side of the site.