We are switching over from one host to the other right now. Your web-to-print portal is on the move.

The old web-to-print site displays a temporary page informing visitors why the site is down.

Once the new web-to-print site is up and the DNS has been updated you should continue using it as nothing happened.

Anyone accessing the old web-to-print site will be redirected to a page explaining how to update their DNS settings.

Check if any web-to-print files are missing after the switch-over.

Update: the site is up and running at the new location.

We are still testing the new location and synchronizing new files. The switchover is planned for approximately 6am GMT on Tue.

The site is likely to go down for about an hour or two. This is how long it takes to re-sync the database. Having less downtime will increase risk of data going missing.

Please, do not upload new templates, fonts or stock images until we are running off the new location, unless they can’t wait.

Have you changed your web-to-print portal DNS record to a CNAME?

Change it now or contact us for help.

New data center

We are switching to a new data center some time this weekend. Tests are under way right now. Once we are happy and most of the data is synchronized we will change the IP address on zetaprints.com and your web-to-print site will be running off the new location.

A smooth ride is NOT expected. It’s quite possible we will need to switch back if the new hosting is not working to the plan.

Every switch means a bit of lost data. Although we will automatically synchronize both locations it takes minutes or even hours for all the new files to transfer.

Possible web-to-print data loss

Do not upload new templates until an announcement is made that we have moved, if you can wait. If the template can’t wait it’s not a big deal to upload. Just be aware it may disappear for some time if it ended up on a wrong server until it is found and placed where it should be. Please, let us know if you are missing any orders, images or templates on Monday.

We could not re-synch approximately 4 hrs of data prior to the crash.

You can access the files from orders from that period if the links are in the emails. Otherwise they will be restored later on today.

How embarrassing. DoS followed by a really neat hack. We still don’t know what damage was caused.

Trying to bring the service online of the spare capacity.

Power’s down. Trying to figure out what’s happening.

The web-to-print order deletion processes is more or less stable now. It was running most of the day today moving few hundred thousand files to a separate web-to-print storage. They will stay there for some time in case we moved what we shouldn’t have.

You may notice the order counts in some folders went down.

We couldn’t do without a few hiccups. They are being ironed out. Mainly it was about calculating the total printer balance and user shopping cart total. Stopped a handful of orders coming through properly. Sorry about that

Please, do not be shy to nag us if the site or some of the pages are slow. It may be some time before we notice. Same if any of the files you need are missing. E.g. it’s possible that some product previews got moved accidentally.

Email all problems to admin@zetaprints.com or call if it’s urgent.

We’ve been quiet on new features front in the last few weeks. The reason is the migration we will undertake some time this month from a physical data center where we kept our own servers to a virtual hosting environment in the US.

Today we are starting to clean up data so we don’t need to move all the terabytes of stale web-to-print files. The first lot to go are old orders and order files.

Every web-to-print catalog has a setting for data retention. The default for deleted web-to-print orders is 6 months. All other orders are retained for 13 months. They were never deleted. Not since some time in 2007.

Unfortunately your web-to-print site may need to be taken down for brief periods in the next 24 hrs. We picked the lowest activity time for this.

Let us know if the data we removed needs to be restored. We’ll put it into an archive for some time. It will be deleted permanently as we decommission our current servers.

We have a “small” problem with parsing new templates.

If a template has a layer with a variable image field in a power clip and no other fields at all the image will be ignored.

A fix is on the way and will be deployed in the next few hours. We’ll let you know.

Sorry

We had a problem with mismatches between web-to-print previews and the output files. It was happening when a user clicked back in the browser and ordered from an outdated page. We made changes and a warning if a user tries to do that.

Users may get a message saying “Please, check the latest previews again” when their page is outdated.

Another known problem is with saved orders. If a user saves a web-to-print order and then edits any of the images used in it then the final order will contain the new images and the preview has old ones. We’ll be adding a patch to fix this problem later today.

We also added a host of new features. More on them later.

Please, keep an eye on your order files today and let us know if we missed anything.  Call emergency support line if you don’t get a quick reply via email.