Have you changed your web-to-print portal DNS record to a CNAME?

Change it now or contact us for help.

New data center

We are switching to a new data center some time this weekend. Tests are under way right now. Once we are happy and most of the data is synchronized we will change the IP address on zetaprints.com and your web-to-print site will be running off the new location.

A smooth ride is NOT expected. It’s quite possible we will need to switch back if the new hosting is not working to the plan.

Every switch means a bit of lost data. Although we will automatically synchronize both locations it takes minutes or even hours for all the new files to transfer.

Possible web-to-print data loss

Do not upload new templates until an announcement is made that we have moved, if you can wait. If the template can’t wait it’s not a big deal to upload. Just be aware it may disappear for some time if it ended up on a wrong server until it is found and placed where it should be. Please, let us know if you are missing any orders, images or templates on Monday.

Power’s down. Trying to figure out what’s happening.

Please, stop printing and check all multipage files against previews. Only multipage designs are affected.

Orders coming trough Re-Order or Complete Order will most likely have one or more pages generated incorrectly.

We suspect there is a problem with one of team members committing wrong code into production. We are trying to roll back to the last stable build, but it may take a couple of hours.

Update: we are back to normal. The problem was eliminated by rolling back to a stable build.

The Help link at the top of any page is different for web-to-print user and printers/designers. We provide a generic web-to-print help site for users under your own domain name. Log out and click on Help to view.

JavaScript disabled

We added a new web-to-print system message if JavaScript is disabled. It appears at the top-left corner of the screen. You need to disable JavaScript for your domain to see it. The message contains 3 links on how to enable JavaScript for different types of browsers.

• http://zetaprints.com/userhelp/enable-javascript-in-mozilla-firefox/
• http://zetaprints.com/userhelp/enable-javascript-in-internet-explorer-7/
• http://zetaprints.com/userhelp/enable-javascript-in-apple-safari/

You need to create matching entries if you provide custom web-to-print help. Read more about the new structure.

Custom Help URL problem

If you entered a base help URL with a file name the links will not work. E.g. if your base HELP URL is

• http://www.example.com/help/ordering.html

then the JavaScript link will look like this: 

• http://www.example.com/help/ordering.html/enable-javascript-in-mozilla-firefox/

See, it’s now an invalid URL?

In this case you would need to:

1. Change your base Help URL to http://www.example.com/help/
2. Make ordering.html the default page for that location (change it to index.html on Apache or default.html on IIS)
3. Create a matching page for /enable-javascript-in-mozilla-firefox/
   

Then the help link will be http://www.example.com/help/enable-javascript-in-mozilla-firefox/ and should work just fine. Copy our help contents if you want or write your own.

We’ve just uploaded an update to the image library and other parts of the website, but it looks like new templates are processed incorrectly.  Please, do no upload any new templates in the next hour or two.

We’ll post an update when it’s fixed.

Users should have no problems ordering any existing products.

Update: the worst should be over.  Templates can be uploaded again.

If you download a web-to-print order as CDR and the file is empty it’s because the file is in X4 format and you are trying to open it in X3.

Your options:

1. Open the file in X4
2. Buy X4 and open the file in X4
3. Try to regenerate the order files
4. Send us the link to the order and we’ll convert it for you

Only a few orders should be affected, but if you do get one like this, please, send us a link anyway.

We are updating the system with new X4 file format over the weekend. Some templates may stop working or work incorrectly. We will need to know about any problems as soon as possible and will be fixing them immediately.

An announement will be made when the update goes live.

Are you checking out our catalog of awesome web to print designs?

We’ve got a few to be proud of in there. Some of the ideas were borrowed from the PhotoShop world. You’d think PhotoShop beats CorelDRAW hands down, and yes, it surely does when it comes to raster designs. We matched some seamingly impossible PhotoShop ideas in CorelDRAW and adopted them to web-to-print templates.

Feel free to download the sample templates from the tutorials and use them as a base for your own designs.
You know, there are lots of printing companies offering web-to-print to their customers. Very few offer powerful designs that a compute-literate user cannot reproduce using simple desktop tools.
Offering really good designs is your chance to stand out of the crowd.

It takes up to 5 minutes for order files to become available for downloading after they were placed due to a massive back-up running at the moment. Usually they are available immediately, but not until 24 Dec.

Try again in a few minutes if you click on PDF/CDR/JPEG/GIF/PNG link and get a message that the file isn’t there and you need to contact the admin. If after 5 mins the files are still not there, then they did go missing and we need to know about it.