Learn how to set up a your domain/subdomain and point it at Zetaprints.

We recommend you ask your website administrator to complete these tasks for you.

Here is what needs to be done.

Choose a domain name

Choose what domain or subdomain you want to you use to access your online print ordering service. Some ideas for you:

• orders.mydomainname.com
• order.mydomainname.com
• w2p.mydomainname.com
• cards.mydomainname.com
• printing.mydomainname.com

The list goes on and the name really depends on the nature of your business.
Do not use WWW-prefix if you are using a subdomain. E.g. www.orders.superprinter.co.nz should really be just orders.superprinter.co.nz.

Register domain / create subdomain

This step will be different for different domain name registrars and Internet Service Providers (ISPs). They may have what is called a Control Panel or CPanel where you can mange your domain names yourself or you may need to send them a request to do it from their end. It is possible they will ask you to upgrade your account in order to create a subdomain.

Point your domain / subdomain at Zetaprints

You may find this step difficult, so we advise you ask a knowledgeable person to help you. Please, feel free to ask others how they got through. Read what needs to be done, but ensure you read further on on how it can be accomplished.

Preferred option - create a CNAME

CNAME is a type of DNS record that tells a web browser to use an IP address of some other website, but still show the initial domain name in the browser.
You need to create a CNAME record in your name server and point it at ZETAPRINTS.COM

This option is preferred because you need to get it done once and will not need to change anything even if zetaprints.com changes its IP address, which is certain to happen in not too distant future. The address will change because we grow and will also likely to use dynamic DNS services where a user is routed to its nearest Zetaprints data center for better performance. E.g users from Europe may get a different IP from users in Aisia. Using CNAME will ensure you do not need to make any changes and can continue with the service uninterrupted.

Alternative option - A-record

A-record is the most common way of linking a domain name to an IP address and can be done through most control panels.
Set the A-record to 203.171.33.17

How to create a CNAME record

Advanced control panels

Check the screen of your domain management panel (control panel). Type in ZETAPRINTS.COM into CNAME text box and make sure there no A-records for the same domain/subdomain. Very few control panels have this option.

Manual set-up

Send the following request to your domain name registrar:

Hello ……,
Can you please create a CNAME DNS for my [INSERT YOUR DOMAIN/SUBDOMAIN FOR ONLINE ORDERING] domain?
The CNAME record should point at “ZETAPRINTS.COM”.
Note, that I’m asking for a CNAME record, not an A-record.

It is possible your request will be rejected because of their antiquated software or any other excuse they come up with.
In case of their inability to create a CNAME record, proceed to the next options - A-record.

How to create an A-record

Control panel option

Look carefully through the options available in your domain management control panel. The one you are looking for may be called:

• web host
• web host address
• IP address
• A-record

Follow the instructions on the screen and use this IP address: 203.171.33.17

Note, you should not use a redirect option. It is likely to be called “domain redirect” or “URL redirect”.

Manual set-up

Send the following request to your domain name registrar:

Hello ……,
Can you please create an A-record for my [INSERT YOUR DOMAIN/SUBDOMAIN FOR ONLINE ORDERING] domain with a web-host at 203.171.33.17?

It is unlikely, but still possible that your request is rejected. We can only suggest to change your domain name registrar as this option should really be available through their control panel in the first place.

Test your domain name

It may take up to 48 hours before the domain name becomes active.
Try to use your newly created domain / subdomain. Your should see a Zetaprints screen, but with your domain name in the address bar.
Login with your printer’s email/password. The system will read the domain name and assign it to your account.

Your domain name is set up incorrectly if:

• you see http:/203.171.33.17/ … in the address bar
• you see http:/zetaprints.com/… in the address bar
• the system won’t let you to login with your printer’s email/password, but you can still login when you access it through http:/zetaprints.com

How to get assistance

We are unable to complete the domain name registration process on your behalf because your domain name is your property and your domain name registrar or ISP will not take instructions from a third party. We can only advise you on how to resolve any issues.
Check what others are saying about this or contact Zetaprints directly.