Order approval

19/10/2008

Web to print orders can go directly to the printer for fulfillment or be put on hold for approval by a third person, usually some sort of a manager from the customer’s organisation.

By default, orders go into TO PRINT folder and are expected to be processed by the printer as soon as possible. A catalog can be configured to require an approval by a person specified in the approval email text box on catalog details page.

In this case, all orders for the catalog are emailed to the approval person with links and order details. The person can view the orders, cancel or approve them. Approved orders are emailed to the printer and moved to TO PRINT folder.

Note. It is not recommended to have an approval process and require online payments at the same time. This combination is confusing to users and leads to a lot of frustration and refund conflicts.

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