This is the most undesirable message the system may return. It can happen when a template fails to generate a preview or PDF file.

Reasons

• The template file has some objects that are not understood by the system
• The template file is corrupt
• User input contains something that upsets the system (very-very unlikely)
• Uploaded image files are corrupt
• A bug in the system

Troubleshooting

1. Try a preview without uploading images
2. Try a preview without images and text
3. Try to re-upload the template files
4. Email the template, fonts and images to support@zetaprints.com

Templates that constantly generate errors may be temporarily disabled by the system for use by end users until a preview is successfully generated.