Payments gateway troubleshooting

Quick Overview

Configuration, debugging and modifications of a custom payments gateway, other than PayPal or Authorise.Net if it doesn't work with our web-to-print extension.

Payments gateway troubleshooting

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Details

Custom payments gateways for Magento may have non-standard interfaces not compliant with the standard Magento architecture. Our web-to-print extension may be bypassed by them resulting in incomplete orders with no files generated. We can try and hook our web-to-print extension to their interfaces.

Prerequisites

  1. You must have a fully functional Magento website with our web-to-print extension installed. The orders should process successfully without using the gateway. See other premium service products for installation and configuration issues.
  2. The payments gateway must function correctly with non-w2p products.
  3. An English language interface or a translation.

Test or development sever installations only

We will only work in a non-production environment. Once the installation is fully configured, tested and approved for production deployment it can be moved to your production environment or enabled for production use.

This service includes:

  • Analysing payment gateway code
  • Modification of ZetaPrints web-to-print extension
  • Custom theme modification
  • Magento and payments gateway extension configuration

This service does NOT include:

  • Bug fixing in the payments gateway extension 
  • Magento core modifications
  • Fixing or analysing other extensions
  • Conflict resolution with other extensions
  • Server or system configuration
  • Production deployment
  • Ongoing support and upgrades

Service limitations

We give it our best shot, but cannot guarantee that your gateway can interface with other extensions. If the gateway extension is designed to bypass the standard Magento architecture it may be impossible or impractical to make changes. In this case we will provide a list of issues that you can take to the extension developers to resolve.

Required details

Please, provide us with as much details as possible. All fields are optional. Fill in what you can.

Gateway page URL

A URL of a webpage to read about the extension.

Problem description

Explain what the actual problem with the gateway is, if any.

Magento admin access

Magento admin login, password and the admin page URL. Do not share your main admin account - create a new one for us.

ZetaPrints API Key / URL / email

You need to sign up to ZetaPrints account and place it under your own domain name before purchasing this service or ask us to do it for you.

FTP/SSH access

We will need access to the code, Read/write/create/modify/delete permissions required.

Magento installation path / domain

Domain or folder name where the shop is located.

Test credentials

Login, pwd or card number for test transactions. MUST BE SANDBOX OR TEST CREDENTIALS. Do not give us access to your live account where all the funds are kept.

* Required Fields

$300.00