Are you missing files?


We are rolling out a new file management system. It started with deleting approximately 50,000 files it should never have deleted. Your files. Oooops ….

The good news, they are not lost. We just don’t know where they belong and it may take a few days to untangle. Any additional information will help. So, if you notice that any of your templates lost fonts, previews, thumbs or just stopped working – tell us straight away.

Most likely it’s a false alarm. Internal consistency checks show everything is OK, but better be sure than sorry. Full file matching takes ~ 72 hours so many of them there are. Pointing us at missing files will help understand the pattern and restore them quickly.

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