Order cancellation


Paid web-to-print orders can be canceled by users before they enter ‘in print‘ status. It may go against your cancellation policy. Use a custom policy to prevent it.

If an order was paid via your web-to-print site it may still be canceled by the customer before you have a chance to move into “in print” folder. This customer action can be prevented if you provide a URL of your custom cancelation policy.

Navigate to Branding / Page layout and enter the full URL into Cancellation URL text box, including http:// prefix.

Web-to-print order cancelation URL

If a customer attempts to cancel a paid web-to-print order, the site will redirect the user to the specified URL and append the order ID at the end of the URL, if the URL contains “?”.  The order will not be canceled.

Automatic processing of refunds

The external web page can take care of automatic refund processing and order cancellation using the order ID passed in the URL and our web-to-print order API to retrieve order details, assess eligibility, cancel order and issue a refund.

URL examples

Original URL: http://www.example.com/refund/?order-id=

User redirected to: http://www.example.com/refund/?order-id=E4577B48-D289-4EB8-945C-EEF2C46B1C4B

  • Notice the order ID appended at the end of the URL because the URL has parameters section denoted by “?”.

Original URL: http://www.example.com/refund.html

User redirected to: http://www.example.com/refund.html

  • Notice the order ID was NOT appended at the end of the URL because the URL has NO parameters section denoted by “?”.

Your website should be able to serve the page with static contents using the original URL, e.g. http://www.example.com/refund/?order-id=

See also: